Shaw’s Supermarkets Suck

So it was a wondrous thing to wake up this morning and find my shower drained CLOGGED. Realizing that I had time before heading off to work, I rushed out to my local Shaw’s Supermarket to buy some Professional Strength Liquid Plumr (sic) Gel to unclog the drain. Unfortunately, I went to Shaw’s.

Shaw’s, like most supermarkets these days, has these self check-out machines, which are great for younger more tech-savvy customers like myself, who deplore having to wait in line behind cotton-haired septuagenarians for whom lifting a Cambell’s soup can out of the shopping cart is a half-hour herculean effort. So I go up, scan my Shaw’s card (which say’s I’m Bob Cringely) and scan my item (of course, there’s no discount). I put the item in the bag and the machine yells at me to remove the unauthorized item from the bagging area, and then starts blinking a red light to call over a store employee.

You know, I’m tired of this crap. Seriously tired. EVERY time I go there this fucking happens. Well, maybe not every time, but it happens often enough to be a serious irritant. I’m using the goddamned machine in order to save myself time and now you’re asking me to wait for a goddamned employee to make his way over to me to punch in a code to tell the machine that I’m not fucking stealing. Of course if I were stealing I would never have bothered with the whole bagging process, but never mind logic. This time, I got fed up.

I grabbed my bottle and went and waited in line behind the kindly septuagenarian. Eventually, I made my way out of the store. Of course, the machine was still blinking red, and no employee had bothered to come over to it to see what was the matter. How efficient.

Here’s a few suggestions for the morons who run Shaw’s:

  • Turn down the motion detector’s sensitivity. The person at the machine is not likely a shoplifter. That person already has their item stashed away in their trenchcoat, and is not likely to be bothering with the self-checkout machine.

  • If you’re really that worried about shoplifters, station a person permanently at the self-checkout machines to resolve problems and to observe, like Home Despot does.
  • Stop treating your customers like criminals. Who do you think you are, the RIAA?

< /end rant >

Previous supermarket rant here.

UPDATE: Thankfully, the Liquid Plumr did its job and the drain is now cleared.


Leave a Reply