We all hate it when calling the credit card company, and they demand you enter your credit card number, and finally you get someone on the phone and it’s a retard who asks you for your number again. Complete uselessness.

So I also have to wonder why it is when you call, they recite your balance, minimum payment due, and give you an elaborate phone menu of options. Because today, who the heck can’t more readily get that information off the Internet? It’s a complete waste.

So I’m calling Bank of America regarding a disputed payment (3rd time by the way), I go through all this BS and I tell the nice white girl on the phone I’m calling for the 3rd time regarding the same matter, and what does she do? She hangs up on me.

Seriously. Complain all you want about calls routed to India, but I’ve never had one of those people hang up on me during a customer service call.

OH, AND ANOTHER THING: So you call back, and they ask you to enter all this info, right? But there’s no obvious “go back” button in case you hit the wrong key. Or if there is, they don’t tell you which one it is, # or *.

And to make matters worse, they play music on hold really softly, and then intersperse it with voice-over announcements that are REALLY LOUD!!! This means that when you put it on speaker while you’re on hold, you need to keep it really soft. So when a real person comes on the line, 1/2 the time you simply don’t hear them at all.

And of course, the woman who finally is able to help me has a foreign accent. What the hell is happening to our country?

Oh, and may I add, all this on the Visa Signature card. That’s the famed “Black Card”, the one with a free concierge and the supposedly famed great customer service…

ONE MORE TIME: So the lady told me that I could simply download the form from my statement online. So I go to do that, and it says it’s temporarily unavailable. Makes you feel like they’re intentionally screwing with you, doesn’t it?

This entry was posted on Monday, November 12th, 2007 at 11:33 am and is filed under Humor & Culture. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.